How To / FAQ

Am I notified about an invoice payable

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Yes. Invoice communication is part of the platform transaction flow and usually reaches you through email, with related platform notifications where available.

Article 38 Communication

Invoice notice flow

Buyer invoices are sent by email after a successful sale.
Platform notifications can also support the invoice step, especially in the buyer app and notification area.
The invoice links the buyer to the approved payment route instead of asking for off-platform payment.

Important reminder

Pay only through the platform payment process described on the invoice.
If you did not receive the email, check the platform notifications and ask support before making assumptions.

More in Communication

How do buyers and sellers communicate Buyers and sellers should communicate through the platform chat and message tools so that the full transaction history remains visible and manageable. Article 33 How does the platform notify me of a successful bid The highest bidder on a successful auction can be notified through the platform notification flow and by invoice email. Article 34 How does the platform notify me of a lot successfully sold Sellers can be notified when a lot sells successfully, and the seller invoice follows the sale outcome. Article 35 How does the platform inform me if my lot has not been sold because the reserve price was not met If a reserve price was used and the highest bid does not reach it, the platform can close the auction on a no-sale and notify the parties. Article 36 How does the platform notify me of a failed highest bid The highest bidder can still lose the lot if the reserve price was not met, and the platform can notify that bidder accordingly. Article 37