How To / FAQ

How do buyers and sellers communicate

Article 33

Buyers and sellers should communicate through the platform chat and message tools so that the full transaction history remains visible and manageable.

Article 33 Communication

Main rule

The safest way to communicate is through the platform messaging and chat flow linked to the lot, product, or transaction.

The chat keeps the sale, transport, and admin trail together.
Admin can monitor the full conversation when oversight is required.
Separate chats can exist for separate products or lots, even if the same buyer and seller are involved.

Best practice

Keep pricing, delivery, and payment discussions on-platform.
Use the chat to confirm transport, collection, and any final arrangement.
Avoid moving important deal terms off-platform where the platform cannot verify the record.

More in Communication

How does the platform notify me of a successful bid The highest bidder on a successful auction can be notified through the platform notification flow and by invoice email. Article 34 How does the platform notify me of a lot successfully sold Sellers can be notified when a lot sells successfully, and the seller invoice follows the sale outcome. Article 35 How does the platform inform me if my lot has not been sold because the reserve price was not met If a reserve price was used and the highest bid does not reach it, the platform can close the auction on a no-sale and notify the parties. Article 36 How does the platform notify me of a failed highest bid The highest bidder can still lose the lot if the reserve price was not met, and the platform can notify that bidder accordingly. Article 37 Am I notified about an invoice payable Yes. Invoice communication is part of the platform transaction flow and usually reaches you through email, with related platform notifications where available. Article 38