How To / FAQ

How does payments work

Article 43

The buyer initiates payment through the platform and the payment is processed by approved third-party payment providers, including Ozow.

Article 43 Payments

Payment process

  • The platform issues the invoice and sends the buyer into the payment flow.
  • Payments can be processed through approved methods such as card payments and Instant EFT.
  • Ozow is one of the payment providers used for Instant EFT.
  • The platform may also use other approved providers such as PayFast depending on the payment method.
  • Once payment succeeds, the transaction is recorded and can move into escrow or the next platform processing step where that policy applies.

If payment fails

  • The platform is not a bank and cannot guarantee provider uptime.
  • Failed payments may need to be retried through the invoice link.
  • Do not bypass the platform by paying privately unless the platform has expressly directed you to a different approved process.